Seven crisis communication lessons from Toronto mayor Rob Ford
Toronto’s mayor, Rob Ford, has become a global tabloid celebrity after ending six months of denials with a dramatic admission that he smoked crack cocaine in one of various “drunken stupors.” The crisis is worsening showing him smoking crack in the company of drug dealers while making racist and homophobic comments. One of the drug dealers was later murdered, and more evidence is now emerging of clandestine meetings and hundreds of conversations between Mr Ford … read more →
Is the communication revolution good for democracy?
The answer depends on the ethics and values of communication professionals Russian president Vladimir Putin and his Iranian counterpart, Hassan Rouhani, recently used public relations in surprising ways, using the tools of other nations’ democracy to gain influence through communication. Writing in the New York Times in September, Mr. Putin made a case against U.S. military intervention in Syria directly to the American people. He invoked shared values between the two countries, positioning himself on … read more →