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Leadership through communication: Six things leaders can control in 2022

As the world enters the third year of the COVID-19 pandemic, making predictions seems riskier than opening a lunch counter in a food court. There are three big reasons for this. The first is projection bias: the assumption that our current emotions, habits and preferences will continue indefinitely, or that we’ll automatically snap back to earlier attitudes and behaviour. The second is the persistence of events that humanity can influence but not control — from extreme weather to new variants of viruses. The third is the continuing holding pattern as we wait for the pandemic to recede — which [...]

January 24th, 2022|

Chronicling COVID: Ryan Doyle, NewsTalk 1010

Radio has always been an important communication tool during major world events – from wars to natural disasters. Argyle’s Caroline De Silva spoke with NewsTalk 1010’s Ryan Doyle to discuss the role talk radio plays in times of crisis and change.

July 15th, 2020|

The transformation of communication

It’s a paradox of the digital age that even as technology makes communication easier, it seems to make relationships harder. Truth and trust – the twin enablers of a healthy relationship between an organization and its stakeholders – are often elusive. To succeed, organizations need new mindsets – and communicators need new skillsets.

January 29th, 2019|

What makes a good spokesperson great?

Throughout COVID-19, health care professionals have been all over the news, from chief medical officers to infectious disease experts to front-line hospital and clinical care providers. We get daily updates from trusted voices in public health.   It’s not an easy job, especially for a vulnerable, anxious and increasingly frustrated audience bombarded with differing opinions and misinformation. So, what makes a great spokesperson? And how do you build trust and credibility – not just during a global pandemic, but anytime? For twenty years, I’ve had the pleasure of working with disease specialists, surgeons, physicians, researchers, disease advocates and industry [...]

November 10th, 2021|
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